Building a Cyber-Resilient Future for Reliance Housing

Client

Reliance Housing is a prominent social housing provider in the UK, managing over 10,000 tenants and offering critical housing services to residents across the region. The organization is committed to providing safe, affordable housing while ensuring tenants have seamless access to essential services, including rent payments, maintenance requests, and community engagement. With a growing online presence and a newly redesigned website, Reliance Housing required robust cybersecurity measures to safeguard tenant data, ensure compliance with regulations, and protect its digital infrastructure from cyber threats.

The Issue

As Reliance Housing expanded its digital services, including online rent payments, tenant communication portals, and internal content management systems, the organization faced increased cybersecurity risks. The previous website and internal systems had vulnerabilities that exposed sensitive tenant information to potential breaches. These issues included weak authentication protocols, outdated security frameworks, and insufficient data encryption, making the platform susceptible to cyber threats such as phishing, ransomware, and data breaches. Additionally, as a social housing provider, Reliance Housing needed to comply with strict UK data protection laws, including GDPR, to safeguard tenant privacy and prevent unauthorized access to sensitive information.

The Solution

To address these cybersecurity challenges, Reliance Housing partnered with Ziel Global, a leading expert in cybersecurity services. Ziel Global implemented a multi-layered security approach designed to enhance the organization’s digital resilience while ensuring compliance with regulatory standards.

The first step involved a comprehensive security audit and penetration testing to identify vulnerabilities within Reliance Housing’s new website and internal systems. Ziel Global assessed potential risks, including unauthorized access points, unpatched software, and weak authentication mechanisms.

Following the audit, Ziel Global introduced a suite of advanced security solutions:

Data Encryption & Secure Authentication

/ 01

Implemented end-to-end encryption for tenant data, ensuring secure transmission and storage of sensitive information. Multi-factor authentication (MFA) was integrated to strengthen access control for both tenants and internal staff.

Firewall and Intrusion Detection Systems (IDS)

/ 02

Deployed robust firewall protections and real-time intrusion detection systems to prevent cyberattacks and unauthorized access attempts.

Regular Security Updates & Patch Management

/ 03

Established a structured patch management system to keep software and security frameworks updated, reducing exposure to vulnerabilities.

GDPR & Compliance Measures

/ 04

Aligned security protocols with GDPR requirements, ensuring that all tenant data was managed and stored in compliance with UK data protection laws.

Employee & Tenant Cyber Awareness Training

/ 05

Conducted security awareness training sessions to educate internal teams and tenants on best practices for data protection, phishing prevention, and secure password management.

The Outcome

With Ziel Global’s cybersecurity expertise, Reliance Housing successfully strengthened its digital security posture, creating a safer and more resilient online platform for its tenants and internal teams. The implementation of encryption and secure authentication significantly reduced the risk of data breaches, while real-time monitoring and IDS prevented unauthorized access attempts.

Following the enhancements, Reliance Housing saw a decrease in cybersecurity incidents, including phishing attempts and unauthorized login attempts. Additionally, compliance with GDPR regulations was improved, ensuring that all tenant data was protected according to UK data protection standards.

Tenant confidence in the online platform increased, as users felt more secure accessing housing services, making rent payments, and submitting maintenance requests online. The organization also experienced fewer disruptions, as proactive monitoring and security updates mitigated potential cyber threats before they could impact operations.

By leveraging Ziel Global’s cybersecurity solutions, Reliance Housing successfully transformed its digital infrastructure into a secure, compliant, and efficient platform. This initiative reinforced the organization’s commitment to providing a safe and accessible housing service, ensuring that both digital and physical security remain top priorities for its tenants and stakeholders.

ERP Consultancy & Delivery

Building a Cyber-Resilient Future for Reliance Housing

Contents

Client

The Issue

The Solution

Data Encryption & Secure Authentication

Firewall and Intrusion Detection Systems (IDS)

Regular Security Updates & Patch Management

GDPR & Compliance Measures

Employee & Tenant Cyber Awareness Training

The Outcome

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